The ears and top center button are red on Cue?

The red lights on your robot means it wants an update. If it's stuck in that mode, it may have glitched or lost connection while trying to get one recently.

If you haven't already, please try the following:

1. Plug your robot in.
2. Open your app and search for robots to connect to. You should see one called “DFU CUE”.
3. Connect to “DFU CUE“ and follow the prompts to update the firmware.

If that doesn't work, please try this update on a different network. For example, mobile data instead of wifi. If switching networks doesn't help, try using a different phone or tablet.

If none of the above helps, please describe in detail how the update is failing and we'll go from there.

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