The ears and top center button are red on Cue?

If the robot is in a state where ears and top center button are red (eye leds are off), the robot may be in device firmware update mode.

1) To see if the robot was already in the process of updating before the error condition occurred, hold down the power button for about 5 seconds. If the robot reboots back normally, you can retry to update as usual. If the robot reboots back to device firmware update mode, proceed to step 2

2) If the robot remains in device firmware update mode, have the Cue application re-scan for robots. The following "DFU Cue" robot should be seen:


If you doesn't see the robot advertise as "DFU Cue", please repeat step 1 again. If you do, proceed to step 3.

3) Connect to "DFU Cue" robot and select "Update" on the next dialog:


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