My robot is not drawing correctly, help!

If Dash or Cue is not drawing correctly, please go through the troubleshooting below.

1. Did you secure the attachment correctly under the robot? Click Here
2. Did you attach the ear piece correctly? Click Here
3. Are you using the "marker down" command through a compatible app?
4. Make sure that you are using a whiteboard mat or equivalent surface, and that the surface is level.

Note: For best results when drawing with the Sketch Kit we recommend "slow" or less than 20cm's speeds.

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