Order Status, Shipping, and Warranty

What countries do you ship product to?

We only ship directly to the United States and Canada. In Europe you can order using the following links: https://www.amazon.co.uk https://www.makewonder.de In New Zealand and Australia you can order throu...

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How do I check the status of my order?

To check your order status: Step 1: Click 'Sign In' in the top right-hand corner of your screen at https://www.makewonder.com/. Step 2: Login using the email you used to make the purchase, Facebook, or Google+...

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How much does shipping cost?

United States* and Canada: Shipping is free for orders over $99. Shipping charges can vary for orders under $99. *Additional shipping charges may apply for orders in Alaska and Hawaii. Outside US and Canada: ...

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What’s your cancellation and return policy?

We accept returns for any reason within 30 days, as long as the item was purchased directly from us. Amazon and other third-party sellers may have different return policies. Please inquire with the original se...

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What is your warranty policy?

For one year after purchsing a product, you will be covered by our Limited Warranty. for consumer purchases made outside the U.S., you may have different or additional rights. You can find the full warranty pol...

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What can you tell me about your Privacy policy?

We work with PRIVO to ensure the highest level of protection for your child's privacy, and are COPPA compliant. You can read our full privacy policy, including what kinds of information we track and store, her...

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Where are you storing sounds I record to the robots?

To protect your privacy, we do not save the sounds you record to our servers. Sounds are saved to your device temporarily and on your robot until you record a new sound over it. Deleted or overwritten sounds c...

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