Robot Questions

How do I connect to Dash & Dot?

To connect your Dash or Dot: Step 1: Open a Wonder Workshop app. Step 2: Click on the orange plus sign (+) in the top right corner. (See Picture Below) Step 3: Click on the robot you want to connect to. (See...

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How do I restart my robot?

The normal way to reset the firmware is just a short tap on the power button to turn off the robot and then a short tap to turn it back on. This is a true reset where the system turns off and reboots afterwards...

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Do Dash and Dot have a camera installed in their eyes?

Dash and Dot can sense objects in front or in back of it via IR (infrared) sensors, but there are no cameras. See pictures below for a complete set of features on Dash and Dot. Please note, Dash and Dot are p...

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How do I clean my robot?

Below are some guidelines for spot cleaning your robots: Use only a soft, lint-free cloth. Abrasive cloths, towels, paper towels, and similar items may cause damage to the robot. Disconnect your robot fr...

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Are the robots waterproof?

Dash and Dot are afraid of the water! They are not waterproof, so avoid using them near water or cleaning them with liquids. Contact with liquid will void any warranty protection, so please be careful.

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Why does my Dash or Dot need to update?

Dash and Dot need to be updated from time to time so they can work at their best ability! They are learning new skills, our engineers at Wonder Workshop are working everyday to make Dash and Dot smarter and bug...

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How do I turn off the robot?

Please tap the power button on the side, see picture below. The robot should power itself offafter 15 minutes. If the robot does not power itself off, hold the power button for 7 seconds

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What happens if I drop my robot?

Dash & Dot are extremely resilient and should survive minor falls. Dot is even designed sense when it is dropped. You need to be careful with them though. You don't want to hurt them though. We highly reco...

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Why won't Dash & Dot connect to my iPad?

The following iPads are compatible with Dash and Dot: iPad 3, 4 iPad Air 1, 2 iPad Mini 1, 2, 3, 4 Dash & Dot do not work with iPad 2 or older as they do not have Bluetooth 4.0/LE. To see a full list o...

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Do the robots work on carpet?

Dash and Dot work on carpet and hardwood floors. Dash prefers smooth surfaces and may not perform well on some types of carpet. Dash’s speed is calibrated on a very flat and smooth surface. Carpet creates a la...

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