Robot Questions

How can I update my robot's firmware?

The steps listed below will update your robot’s firmware, which helps fix many issues. If your robot's power is low, make sure to plug it in before you start! For Dash & Dot Step 1: Hold all 3 orange bu...

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What do I do if my robot won't connect to my device?

Try the following if your robot won't make or maintain a connection to your mobile device: First, make sure your device is compatible at www.makewonder.com/compatibility. Never pair your robot in your de...

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My robot's wheels seem stuck, what should I do?

If your robot won't drive right, gently turn the wheels by hand, checking for objects stuck in the treds or strings in the axels. Also check the small wheel in the back and its turntable mount. If that doesn't...

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Can I adjust my robot's volume?

You can adjust your robot's volume from a menu in your app, accessible via the following steps: For Dash & Dot Step 1: Open any compatible app (Wonder, Blockly, Go, Path, or Xylo) and connect your robot. ...

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Why does my robot update so often?

Our engineers are always working to improve our robots! We send updates to Dash, Dot, and Cue to keep them working as well as possible. Bug fixes, connectivity improvements, sensor tweaks, and more are all poss...

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Does my robot have a camera?

Our robots have no cameras, and cannot take any photos or videos. Our robots can detect each other and "see" obstacles in the environment with infrared sensors, but that's all. Don't worry, your robot pals re...

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Where can I find the serial number, firmware version and other information about my robot?

Your robot's serial number is printed underneath its body. To find Dash or Dot's firmware version: ​ 1. Open the Go app 2. Connect to your robot 3. Tap the 3-line menu icon in the top left corner, then tap A...

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How do I clean my robot?

Below are some guidelines for spot cleaning your robots: Keep liquids away from the robot. The robots are not waterproof and contact with any liquids will void the warranty! Disconnect any external power ...

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Are the robots waterproof?

Dash, Dot, and Cue are afraid of the water! They are not waterproof, so avoid using them near water or cleaning them with liquids. Contact with liquid will void any warranty protection, so please be careful.

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What happens if I drop my robot?

Dash, Dot, and Cue are pretty resilient and should survive minor falls. Dot is even designed to sense when it's dropped! You don't want to hurt them though. Make sure you don't drop the robot on the floor, esp...

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