Robot Questions

Do the robots work on carpet?

Dash and Cue can drive on carpet, but prefers smooth surfaces. The thicker the carpet, the harder it will be for their wheels to move. The robots' speed is calibrated on a very flat and smooth surface. Any car...

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How does Dash see Dot?

The Robot Seen cue in Wonder app allows Dash to see Dot. Dot sends a signal from the four pill-shaped black marks on its body, and Dash sees Dot’s signal through its eye. Only Dash sees other robots, though! Do...

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Dot Cardboard Connectors

The Dot Creativity Kit contains many pieces! We want to point out an important one that's easy to overlook and throw away by accident. The picture below shows Dot still packaged. See the two orange connector...

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What are the differences between Dash & Cue?

Dash is designed to introduce kids 6 and up to coding for the first time. Cue is intended for kids 11 and up, and features a more robust programming interface, including the ability to program it in JavaScript...

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How do I know if my robot is charging?

For Dash & Dot The charging port will light up when plugged in. If the battery is charging, the port light will gently glow. When the battery is full, the port light will hold steady. For Cue The power b...

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How long does the battery last?

Dash and Cue have a battery life of 90 minutes of continuous use. Dot has a battery life of several hours. When the battery is down to 10%, your app will notify you and the robot's power button will begin to ...

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Can I use other charging cables to charge the robot?

You can use any USB to micro USB cable to charge the robot. The cable included with your robot is designed to provide the best charging time.

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What do I do if my robot won't charge or power on?

If your robot won't turn on, or doesn't seem to be holding a charge, please try the steps listed below. Step 1: Plug your robot in and check the charging indicators discussed in this FAQ. Step 2: Make sure you...

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Can I change batteries in my robot?

Your robot has a rechargable lithium ion battery which cannot be changed. Please do not open your robot, as this will void your warranty! If you're experiencing trouble charging or turning on your robot, check...

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The ears and top center button are red on Cue?

The red lights on your robot means it wants an update. If it's stuck in that mode, it may have glitched or lost connection while trying to get one recently. If you haven't already, please try the following: 1...

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