My Robot does not connect to my Android or Kindle Device

Modified on Tue, 27 Sep 2022 at 12:17 PM

Please check your location services to see if they are disabled, please enable them and then attempt to connect to the robot via one of our apps.

For Kindle users, or any device using Child accounts, location services are not available in Kids mode or Kids profiles. 

The Kindle device will have to be used in Adult mode or adult profile, so location services can be enabled, and your tablet can connect to our robots.

Wonder Workshop does not use or store your location information, but the permission is required for your device to communicate with the robot

To enable location services : This varies per device

1. From a Home screen, touch Apps > Settings > Privacy > Location.
2. Touch ON/OFF to turn Location services on

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